Sometimes, how we see things is different to how they really are…
A few days ago I was reflecting on the number of people with whom I have had the same conversation with in the space of about two weeks. These were people who had all approached me in one form or another to help with their existing websites.
All were complaining about the same thing, though with slightly different emphasis.
- Two said – ‘its been going on for months, I don’t know why we aren’t getting nearer to it being finished. What’s going on’
- Another complained that ‘I am forking out over £150 a month and I don’t know why.’
- The last of the four said ‘I have no idea how to do even the simplest updates on my wordpress site’
So what’s the common theme?
These were all serious business people. All four people had expectations of a level of service, and none of them had had it. They all felt ‘dis-empowered’ or to take away the ‘psycho-babble’ none of them knew what the heck was going on and what to do about it.
If you’re reading this (gee thanks) I suspect that you’d be expecting me to list off some reasons about why we at ee-website design are different. About how we care for our clients, and lead them to a Nirvana like place where all their expectations are met. Well, that would be the plan wouldn’t it? – given some suitable expectation-damage-limitation at the project start.
I am not going to say any of that. There are many great web designers out there, but what does really cause concern is that so many people I meet have a good moan about their experiences of my profession. Perhaps it’s not just about our design, UI and coding skills (though that’s another blog post)
Perhaps, for a whole host of reasons, we lack the clarity of thought to take care of our customers?
Ho hum. That’s an opportunity then.
Edward owns and runs ee-web design and has been building websites for over 12 years. He is passionate about... most things really